Meet the Team

Staff Profiles

Our team have a wide range of skills to meet the womens needs to ensure they are supported in a holistic way.

Michelle Nicholson

Founder and Director

Michelle Nicholson is the founder and Director of Key Changes-Unlocking Women’s Potential. Michelle is responsible for the strategic planning and development of the organisation.

Her own experience of the criminal justice system led to an understanding of social injustices for women; this has shaped the charity’s vision and its aims and objectives. She holds a BSc in Social Science with psychology and crime, order and social control (Open University).

To tackle social inequalities, Michelle gives educational presentations to a range of audiences to enable them to better understand women’s needs and issues such as resettlement into the community.

Michelle has also had a number of articles published in this area and her very own story will be published in 2017.

Michelle won the High Sherriff Award 2015 for her leadership skills to promote change for women.

It was her leadership and the work of her team that led to Key Changes being the winners of the Social Impact Awards in 2013.

Sital Dhillon

Patron of Key Changes

Sital Dhillon is the Head of Department in Law and Criminology at Sheffield Hallam University, UK. Sital is also a Barrister and former British Diplomat, with extensive experience of working for The British Council and other International Organisations, including the UN, the Foreign and Commonwealth Office, and the Department of International Development. Sital's work has included assignments in Brazil, India, Afghanistan and Uganda. Sital's project experience includes working on human rights programmes on behalf of Nelson Mandela and in managing international police and prison reform programmes across the world.

Jess Wilson

Women's Centre Coordinator

Finishing at the University of Leeds with a BA in Social Policy and Crime in year 2013, her education has always veered towards engaging with the community. Her copious amounts of experience from helping young individuals with learning difficulties to woking with a young people's housing charity, has meant her knowledge is well cultivated. Shortly after she worked as an Offender Supervisor, being a key mentor in helping individuals though their sentencing.

After wanting to engage more in the community she moved back to Sheffield where she now works with Key Changes. She is a pragmatic member of our team, and her role inspires change and growth amongst the individuals she works with.

Lucy Leckenby


With over 11 years in management Lucy is well learnt for the role she plays for us here at Key Changes. Lucy has much empathy with the women she mentors. Lucy herself struggled in her early years, growing up in a deprived community where crime rates rose to being the worst in the city, many individuals she grew up with were effected y the criminal justice system. As such she had very little positivity around her to aspire to, but with great determination to succeed in anything she does, she has overcome several obstacles and now mentors other women, supporting them to tackle their own barriers.

Lucy has undergone specialised training to complete her role at Key Changes. She offers a sensitive approach alongside an individual support package for those affected by the criminal justice system. Her empathetic understanding allows her to ensure a possible transition from prison to the community and encourages greater informed choices.

Lucy has a passion to develop individuals and support them to reach their true potential.

Jennifer Hardy

Jenny is a Doctoral Researcher in psychology at Sheffield Hallam University, UK, with an MSc in Forensic Psychology from Nottingham Trent University. Her PhD involves research with service users and staff at Key Changes, exploring women’s experiences of release from prison into the community. Interviews for the research are led by the interviewee and involve a range of participatory research methods, such as photo elicitation; where photographs are taken / supplied by the participant to help communicate aspects of their experience.
The research aims to add to limited literature concerning the multiple complex needs of women released from prison. If you are interested in outcomes of the research stay connected with us.

Melanie Doyle

Internal Quality Assurer

Melanie has over 18 years of experience in the industry of beauty and makeup artistry and has a very versatile portfolio that has led her working for highly established brands, expanding to world of tv. Including television promos for Dancing Mums and Miss World to working on the highly acclaimed Drama Downton Abby. Specialising in creative fashion shoots, catwalk, body art and red carpet events with the celebrities of Emmerdale, Coronation Street and Hollyoaks along with footballers from Everton, Manchester City and the England ladies football team.

Melanie also works freelance as a ADCreativ team member and Beauty editor for an independent journal 'Lash Inc' and has had her work published in many magazines such as Inside Soap, TV Choice, Vitality, Lash Inc, Best and Heat magazine along with her first makeup artistry book 'MelVicMakeup Artistry' about to be published and also featuring in another makeup artistry book soon to be released her wealth of knowledge and understanding of the industry will go a long way to helping you be a success.
Melanie also believes in having training from specialist leaders in the makeup industry and already she is working on some course programmes with highly acclaimed working makeup artists and hair stylists to bring you the best educational experience that you deserve to set you off on the right path within your chosen career.

Jackie Lowthian

Head of Business Development

Prior to joining the team, Jackie spent 24 years with Nacro, the national crime reduction charity, latterly as Interim Director of Policy, before leaving to form her own consultancy company, Social Justice Solutions, providing strategic and business development advice, and capacity building support to voluntary and community sector organizations working with offenders.

At Nacro, Jackie developed extensive expertise in the field of prisoner resettlement and reducing reoffending. This expertise derives from roles that included: managing and developing resettlement services nationally; acting as Nacro’s National Policy Lead on Women; and leading Nacro’s National Policy Team which delivered work programmes commissioned by the Ministry of Justice, the Department of Health and the Welsh Assembly Government. The team also delivered a number of independent policy and research projects that contributed to delivering Nacro’s aim of reducing crime. Jackie was Nacro’s lead media spokesperson on reducing reoffending and supported the Board of Directors with external communications and public affairs work, developing key strategic relationships with Ministers and officials within the Ministry of Justice, Home Office and Department of Health.

Jackie has a long-standing commitment to supporting women in the criminal justice system. She started her career with Nacro running the Women Prisoners’ Resource Centre, a support service for women returning to London following a prison sentence, and is currently working to support Key Changes to maintain and develop its range of support for women in Sheffield with experience of the justice system. Jackie has written many articles on women and criminal justice and contributed a chapter to the book Women and Punishment: the struggle for justice, editor Pat Carlen published by Willan in 2002.

She was for several years a Trustee of the Griffins Society, which offers research fellowships with the aim of bringing about change in how women and girls are dealt with in the criminal justice system. She was also a Trustee of the campaigning organisation Women In Prison. Jackie remains dedicated to bringing about change for marginalised women and reducing the use of imprisonment.

Want to Join Key Changes?

We provide a vast range of services for women to ensure their needs are being met and are continually looking at ways to improve and grow them.